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The CITS Business Operations (CBO) team’s role is to manage, administer, report and facilitate the business and administrative processes necessary for the successful execution of the department’s day-to-day operations and the achievement of UMB’s Strategic Technology Goals. This includes processing new contracts or renewals, initiating and tracking financial transactions, managing chargeback requests and cost-sharing models, preparing budget reports, and facilitating travel.

Contact: CITSBusinessOperations@umaryland.edu

The Data Analytics and Reporting department performs data analytics and reporting activities in support of UMB’s mission, academic enterprise, operations, and administrative services.  

Website: Data Analytics and Reporting

Contact: michaelbrown@umaryland.edu

The Enterprise Applications Team is dedicated to managing and supporting UMB’s essential enterprise systems. The department’s responsibilities encompass applications for student administration, human capital management, financials, research administration, workflow and document management, systems integration, and campus philanthropy systems. The team collaborates closely with UMB’s central administration offices and campus end users to ensure that these systems run smoothly and efficiently, facilitating the essential operations that drive the University forward.

As part of the Center for Information Technology Services (CITS), Information Technology (IT) Services and Support provides campuswide troubleshooting and training for Enterprise (campuswide) resources. Additionally, IT Services and Support provides hands-on support hardware, software, and additional IT needs across central administrative units.

Contacts - 

• IT Help Desk: help@umaryland.edu
• Central Admin Desktop Support: pcsupport@umaryland.edu
• IT Training and Communications:  CITSTraining@umaryland.edu

IT Security, Compliance, and Privacy oversees IT security, audit compliance, and a technical resource for the Maryland Privacy Law that went into effect October 2024.

Website: IT Security, Compliance, and Privacy

Contact: Security-Compliance@umaryland.edu

The CITS Project Management Office (PMO) offers project management assistance of all types for IT projects of any size. Project involvement can range from assistance with planning an IT project to creating a project plan and managing the IT project from start to finish. 

The Technology Operations department within CITS includes the following IT functions:

• Infrastructure Services and Data Center Operations: Server administration, cloud computing, data center operations
• Network and Communication Services: Network operations, cloud networking, telecommunications
• Data Management and Systems Integration: Database administration, identity management, systems integration
• Web Development: Custom web application development, website management, web accessibility
• Research Computing: Secure Research Environment (SRE), research IT consultation, REDCap